Order Management - Salesforce Developer Project

Description

About the Project

You are working for a company called E-Zone as a Salesforce Developer and you have been assigned to a project where the

task is to develop a new digital experience for their customers. The result should be a digital experience built on top of the

Salesforce Platform where users can perform the below tasks.

Functionalities must be available after the completion of the project

END-USER FUNCTIONALITIES

• User must be able to search the product by name and category
• The user must be able to add the product to the cart and if the user logout and comes back another day user must be
• able to see the existing product
• End-User must be able to place, return and cancel an order
• The user must be able to add/edit/delete the address book
• The user must be able to log a case for any issues and check the status
• Use must be able to track the order status without log-in into the system
• The user must be able to chat with the support agent
• User must be able to see FAQs without login
• Once the order is created we need to send the order to an external system.

INTERNAL USER FUNCTIONALITY

• The user Must be able to see the cases and work on those
• User Must be able to see the knowledge article and then attach those articles to that case
• Can Work on Orders and Edit those order records
• User Must be able to see the Account Request record and approve/reject them

NOTE: –

• There might be some requirements that will not be mentioned in the document and you also need to implement them if you implement anything that is not outlined in the requirement then consult with the client/ senior and then implement that part.
• Before going with any custom development try to find a solution that can be done using automation tools like Process Builder, Lightning Flow, Workflow Rule, or Approval process

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